Terms and Conditions for Sokkelotteriet
Sokkelotteriet is a subscription service that delivers a pair of socks to your door every month. These terms of sale are prepared in accordance with the Norwegian Consumer Authority's (Forbrukertilsynet) recommendations for standard sales terms for consumer purchases of goods over the internet.
1. The Agreement
The agreement consists of these terms of sale, information provided in the ordering process, and any separately agreed conditions. In the event of a conflict between the information, any specific agreement between the parties takes precedence, unless it conflicts with mandatory legislation.
The agreement is further supplemented by relevant legislation regulating the purchase of goods between businesses and consumers, including the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act.
2. The Parties
Seller:
Company name: Esja Haziri (Sokkelotteriet)
Organization number: 924 348 208
Contact address: See contact information on the website
Email: See contact form on the website
Buyer: The consumer who subscribes or places an order, hereinafter referred to as the buyer.
3. Price
The stated price for the subscription is the total price the buyer must pay per month. This price includes all taxes and additional costs, including shipping. The buyer shall not bear any additional costs that the seller has not informed of before the purchase.
All prices are stated in Norwegian kroner (NOK) and include 25% value-added tax (VAT). The current price is displayed in the ordering process on the website.
4. Formation of Agreement
The agreement is binding for both parties when the buyer has sent their order to the seller.
The agreement is not binding if there has been a typing or clerical error in the seller's offer in the online store's ordering process, or in the buyer's order, and the other party realized or should have realized that such an error existed.
5. Payment
Payment for the subscription is automatically charged at the start of each subscription period (monthly). The first payment is charged when you place your subscription order.
Payment is made via the following methods:
Vipps – The amount is charged automatically each month.
Card (Visa/Mastercard via Stripe) – The seller may reserve the purchase amount on the card at the time of order. The card is charged on the same day the goods are shipped.
If payment cannot be processed (e.g., expired card or insufficient funds), the seller will attempt to charge the payment method again. The seller may suspend delivery until payment is received.
6. Delivery
Delivery takes place when the buyer, or the buyer's representative, has received the goods.
Socks are delivered monthly to the address provided by the buyer at the time of order. Delivery normally takes 3–5 business days after the monthly shipment is dispatched. If no delivery time is specified in the ordering process, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order.
It is the buyer's responsibility to ensure that the delivery address is correct and up to date. Address changes can be made via your account on the website or by contacting us.
7. Risk of the Goods
The risk for the goods passes to the buyer when they, or their representative, have received the goods in accordance with section 6.
8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase in accordance with the Norwegian Right of Withdrawal Act.
The buyer must notify the seller of the decision to withdraw within 14 days from when the withdrawal period begins. For subscriptions with regular deliveries, the period begins the day after the first delivery is received. If the deadline falls on a Saturday, public holiday, or bank holiday, the deadline is extended to the nearest business day.
The withdrawal period is considered observed if notification is sent before the deadline expires. The buyer bears the burden of proof that the right of withdrawal has been exercised, and notification should therefore be made in writing (e.g., via the contact form on the website).
The buyer may try or test the goods in a reasonable manner to determine their nature, characteristics, and function without losing the right of withdrawal. If the goods have been tested beyond what is necessary, the buyer may be liable for any reduction in value.
The goods must be returned to the seller without undue delay and no later than 14 days after notification of withdrawal has been given. The buyer bears the direct costs of returning the goods.
The seller is obligated to refund the purchase price to the buyer within 14 days from when the seller receives notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until the goods have been received, or until the buyer has provided documentation that the goods have been sent back.
If the right of withdrawal is exercised on the first delivery, the subscription is also terminated.
If the seller has not informed the buyer about the right of withdrawal, the withdrawal deadline, and the procedure for exercising the right, the withdrawal period is extended to 12 months after the expiration of the original deadline. If the seller provides this information within those 12 months, the withdrawal period expires 14 days after the day the buyer received the information.
9. Delay and Non-Delivery – Buyer's Rights
If the seller does not deliver the goods or delivers them late according to the agreement, and this is not caused by the buyer or circumstances on the buyer's side, the buyer may, in accordance with the Consumer Purchases Act chapter 5, as appropriate withhold the purchase price, demand fulfillment, cancel the agreement, and/or claim compensation from the seller.
Fulfillment: The buyer may demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle the seller cannot overcome, or if fulfillment would cause such significant inconvenience or cost to the seller that it is substantially disproportionate to the buyer's interest.
Cancellation: The buyer may cancel the agreement if the delay is significant, or if the seller does not deliver within a reasonable additional deadline set by the buyer. However, the buyer cannot cancel while the additional deadline is running, unless the seller has stated they will not fulfill within the deadline.
Compensation: The buyer may claim compensation for losses suffered due to the delay. This does not apply if the seller proves the delay was caused by an obstacle beyond the seller's control that could not reasonably have been anticipated, avoided, or overcome.
10. Defects – Buyer's Rights and Complaint Deadline
If there is a defect in the goods (e.g., wrong size, damaged product, or other defect), the buyer must notify the seller within a reasonable time after the defect was or should have been discovered. The buyer has always complained in time if it occurs within 2 months from when the defect was or should have been discovered. Complaints may be made no later than 2 years after the buyer received the goods.
Complaints should be made in writing, e.g., via the contact form on the website.
Repair or replacement: The buyer may choose between demanding the defect be repaired or delivery of equivalent goods. The seller may nevertheless object if the implementation of the claim is impossible or causes the seller unreasonable costs. Repair or replacement must be carried out within a reasonable time. The seller does not have the right to make more than two repair attempts for the same defect.
Price reduction: The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. The ratio between the reduced and agreed price shall correspond to the ratio between the value of the goods in defective and proper condition.
Cancellation: If the goods are not repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.
11. Seller's Rights in Case of Buyer's Default
If the buyer does not pay or fulfill other obligations under the agreement or the law, and this is not caused by the seller, the seller may, in accordance with the Consumer Purchases Act chapter 9, as appropriate withhold the goods, demand fulfillment of the agreement, demand cancellation, and claim compensation from the buyer. The seller may also charge interest on late payments, collection fees, and a reasonable fee for unclaimed goods.
Fulfillment: The seller may demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses this right if they wait unreasonably long to make the claim.
Cancellation: The seller may cancel the agreement in the event of significant payment default or other significant default by the buyer. However, the seller cannot cancel if the full purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller may cancel the purchase.
Interest on late payment/collection fees: If the buyer does not pay the purchase price according to the agreement, the seller may charge interest under the Late Payment Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to collection. The buyer may then be held liable for fees under the Debt Collection Act.
12. Warranty
Any warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer's right to make claims and complaints in the event of delay or defects under sections 9 and 10.
13. Personal Data
The data controller for collected personal data is the seller. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfill obligations under the agreement. The buyer's personal data will only be disclosed to others if necessary for the seller to fulfill the agreement with the buyer, or in cases required by law.
14. Dispute Resolution
Complaints should be directed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not possible, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. The Norwegian Consumer Authority can be reached at phone 23 400 600 or www.forbrukertilsynet.no.
Subscription and Cancellation
Sokkelotteriet offers a subscription service where you receive a pair of socks each month. The socks vary from month to month and are selected by Sokkelotteriet.
Subscription period: Monthly, with automatic renewal.
No commitment period: You can cancel your subscription at any time, without reason.
Cancellation: You can cancel your subscription through your account on the website, or by contacting us via the contact form on the website.
Effective date: The cancellation takes effect from the next subscription period. You will receive socks for the remainder of the current paid period.
The seller reserves the right to change the subscription price. Price changes will be notified at least 30 days in advance via email. In the event of a price increase, the buyer has the right to cancel the subscription effective from the next subscription period.
Last updated: April 15, 2026
